Our Commitment to Your Order.
Natural stone products require careful handling from production through delivery.
Natural Stone Variation
Variations in colour, veining, texture and pattern are inherent characteristics of natural stone and are not considered damage or defects.
Made-to-Order Products
Custom and made-to-order products may be subject to specific return conditions because they are produced according to individual requirements.
Inspect Upon Delivery
Please inspect your order as soon as it arrives.
If damage is visible, document the packaging and product with photographs before disposing of any packaging materials.
Reporting Damage
Contact ROOTS promptly with:
- Order number
- Photographs of the packaging
- Photographs of the product
- Description of the issue