Are ROOTS products made from natural stone?
Yes. ROOTS products are crafted from natural stone, with each material displaying its own natural colour, veining, texture and variation.
Can I request a custom product?
Yes. ROOTS offers bespoke natural stone products subject to design, material and manufacturing feasibility.
Can I choose the stone?
For products offering multiple materials, available stone options are displayed on the product page. Custom projects can be discussed through our enquiry process.
Are dimensions customizable?
Selected products may be available in custom dimensions through our Bespoke service.
How long do made-to-order products take?
Production times vary by product, material, quantity and project requirements. The estimated lead time will be communicated before production.
Do you work with architects and designers?
Yes. ROOTS works with architects, interior designers, hospitality clients, retailers and other professional partners.
Do you offer wholesale or private label?
Trade and private-label opportunities can be discussed through our Trade enquiry process.
Do you ship internationally?
International shipping availability and costs depend on the product, destination, dimensions and weight.
Why does my stone look different from the website image?
Natural stone is inherently variable. Colour, veining and pattern can differ between pieces.
How should I care for natural stone?
Use a soft damp cloth and avoid abrasive, acidic or harsh chemical cleaners.